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Consumer officer says Acapulco, Zihuatanejo complaints low during summer holiday season

Zihuatanejo, Guerrero — Consumer complaint officials in the state of Guerrero say that as of the end of the summer holiday season, only 40 consumer complaints were received.

The delegate of the Federal Consumer Attorney in Guerrero, Saul Montúfar Mendoza, reported that from July 7 to August 19, only 40 complaints were filed by tourists. The complaints, he explained, were made in Acapulco, Zihuatanejo, Taxco de Alarcón, Iguala, Ciudad Altamirano and Chilpancingo.

He says of the official complaints, 11 were toward hotels, seven toward bus companies, six against airlines and five complaints were about restaurants. Four of the registered complaints were regarding Internet sales, while three were against shopping centers.

Two involved public parking and one, a beach operator and another a water service provider. Of the two beach complaints, both were reconciled nearly immediately.

Montúfar Mendoza said that out of the reconcilations, more than 3,600 peso was either returned to the consumer or reimbursed in favor of the consumer, while consumer agencies also provided 1,517 consultations to visiting consumers.

Of the consultations, 750 were in Acapulco, 210 in Taxco, 221 in Ciudad Altamirano, 256 in Iguala and 80 in Zihuatanejo.

The delegate said that they continually made visits in all the tourist destinations with the purpose of avoiding customer.

“We were making verification visits to establishments related to the holiday period, such as hotels, restaurants, shopping centers and convenience stores, among others. As of now, we made 196 visits with only 18 administrative procedures being initiated.”

He said those procedures were mostly due to stores not properly displaying prices of products, including a tip in the final bills and for selling expired products.

He also noted that during 2018, the region had their highest influx of visitors in the state.